Saturday, January 4, 2014

Server Offline - Reboot in progress

There were some mail server issues today (dropped connections, webmail inaccessible) and subsequent attempts to restart/repair services were also ineffective. An attempt to restart the server was made, and is currently in progress. The Tier II (and higher) techs are currently working to restore services.

UPDATE: 4:00pm ET:

Four hours later, and still "in progress". Very sorry. I am assured every time that the resolution will come soon, and I'll be notified once the server is back online.


The server is back online, and should be functioning properly. Please contact me if you are noticing any further connection issues.

The official response from the server techs was this: " seems there was an issue with the IP address associated with your account and routing. Our system administration team routed the IP correctly and this issue isn't happening anymore, we apologize for any inconvenience this issue may have caused."

Sadly, this was caused by their reconfiguration of *another* issue they were attempting to correct.

My apologies for the down time.