Trouble With AOL Email

Several BWD clients have expressed concern regarding emails sent to or received from AOL users in the past week or two. AOL has changed their mail processing structure so that email generated by BWD clients is being rejected and also not delivered to any domains with BWD hosted IP addresses. This is a poorly planned attempt by AOL to manage and filter SPAM, which has resulted in a frustrating incapacitation of legitimate email traffic.

The hosting company that we use has and is taking measures to remedy this by purchasing new IP addresses that will be assigned to the accounts of anyone who is affected by this issue. If you are unable to send to or receive from people using @aol.com email addresses, please let me know and we'll get your domain on these new IP addresses which should resolve the issue.

Sorry for the trouble. AOL is often on the wrong side of these frustrating issues. Thanks for your patience.

Greg Campbell
BWD

Slow Server, E-Mail

The BWD-Graphics servers have been slow today due to a migration of another account on the shared server. This has caused slow web page loading as well as slow or dropped email connections (requests to re-enter your password as well).

The process has almost completed as of 1:20pm ET and all web and email functionality should be restored within the next hour or so.

Thanks for your patience,
Greg Campbell
BWD-Graphics

Service Restored

Web hosting and email are once again operational. Will post any details I can regarding downtime here at this post.

Thanks,
Greg Campbell
BWD

UPDATE:
(from the hosting provider)

One server experienced 45 minutes of downtime today, while the other server was down approximately 30 minutes. The second server is functioning perfectly and was involved by mistake. The first server may have a problem with one of its drives, as it was exhibiting an audible alarm. After reboot, however, all seems to be fine. If additional downtime is required for this server, every effort will be made to conduct hardware upgrades during a period of low traffic (3:30am to 4:00am, New York Time).

BWD Hosting Down: 4:14pm ET 23 Jun

BWD-Graphics.com website and e-mail are currently down, as is the website of the hosting company that provides our hosting space. Will continue to monitor and update here as information becomes available and/or service is restored. Leave questions here or use the alternate email address provided in the sidebar.

Thanks,
Greg Campbell, BWD