FTP Access Restored

And the ordeal has finally come to a close. At 8:20pm EST Jul 28 I checked back in with the FTP servers, and voila! I was in! For obvious reasons, that made me smile.

So sorry for the lost time today, especially those of you who waited all day (myself included!) to have FTP access to your sites. (This affects things like regular site updates, updates with Contribute, Blogger publishing, file sharing, etc.) It has been restored, and all normal functionality is now available.

If you have any concerns about lost email, or are still having trouble logging in, let me know and I'll help you out as soon as possible.

Thanks for your business, and I hope to not be updating this site anytime soon. But, as the header says, if there is an outage and you can not access email, please do check this page. If I am aware of it, I will post known issues here. My contact info is in the column to the left, including alternate email.

FTP Status

The FTP issues remain unresolved. The host has attempted to reboot the server, which could resolve the FTP login issues, but thus far the server continues to reject account usernames and passwords. I will continue to monitor the situation and post the resolution here, as well as be sending out an email to all once all has been restored.

cPanel: File Manager, AWStats, etc

It seems that cPanel has been fully restored as of 12:42pm.  I still do not have FTP access to accounts, but did successfully upload an image file using File Manager in cPanel.  I am also able to login to all accounts using cPanel, and it is functioning normally, which it was not previously doing.

There was a question about not being able to access the site stats, and this botched software update was definitely the reason.  The stats run in cPanel, and should now be fully restored.  Email me if you're still having trouble with that.