FTP Status

The FTP issues remain unresolved. The host has attempted to reboot the server, which could resolve the FTP login issues, but thus far the server continues to reject account usernames and passwords. I will continue to monitor the situation and post the resolution here, as well as be sending out an email to all once all has been restored.

cPanel: File Manager, AWStats, etc

It seems that cPanel has been fully restored as of 12:42pm.  I still do not have FTP access to accounts, but did successfully upload an image file using File Manager in cPanel.  I am also able to login to all accounts using cPanel, and it is functioning normally, which it was not previously doing.

There was a question about not being able to access the site stats, and this botched software update was definitely the reason.  The stats run in cPanel, and should now be fully restored.  Email me if you're still having trouble with that.

E-Mail and CPanel down

Hi all

This morning I noticed my email was not working, and then it has been brought to my attention that all of my clients hosted through BWD (aside from Premium package hosted clients) are experiencing the same trouble.  No email access (not accepting passwords) and no FTP access to accounts.  (cPanel access has been restored, but modifying files on the site has not.)

The hosting company is working feverishly to correct these issues.  I was told they stem from a common software update to cPanel, that obviously went awry.  I have seen progress - as I'm sure have you - but full functionality has not been restored as of 11:14am today.

I can receive some email, and can send using a different mail server, but again, full access has not been restored.

Will keep you updated here, and will use this for future account-wide outages.  Please bookmark this site.

Thanks for your patience, we are working to resolve the issue as quickly as possible.

Greg